Staff & reports

Staff exists to keep the server running smoothly — moderation, configuration, technical issues. Most staff interaction with players happens through /helpop (the report system). This page covers the staff structure and how to interact with them.

The staff hierarchy

Rank	Color	Authority
Helper	yellow	Triages tickets, handles minor moderation
Moderator	magenta	Helper toolkit + bans + region tools
Admin	red	Full configuration access
Owner	deep red	Final say on everything (Mothra)

Staff colors are reserved. You can't pick yellow / magenta / red / deep red as your /nick color, and names matching admin, moderator, mod, owner, helper, staff are auto-blocked at nick-time.

How staff is appointed

Staff are manually appointed by Mothra (or by Admin staff with Owner approval). Criteria:

Long-term active player (months, not days)
Demonstrated good judgment in conduct
Available for the time commitment
Trusted by the community

You don't apply for staff. If you're a fit and a position opens up, staff reaches out to you. If you ask to be staff, the answer is usually no — applications signal "I want power," which is the wrong reason. Genuine fit signals "I want to help."

The `/helpop` system

/helpop <description>

This is the way to contact staff. Whatever your issue, this is the entry point.

Use cases:

Reporting a player for griefing, harassment, cheating
Requesting region protection for a community build
Bug reports (in-game bugs, plugin failures)
Stuck or trapped (terrain glitch, can't get out)
Lost items / chests that need investigation
Questions about rules that the wiki doesn't answer

A /helpop message goes to all online staff. Staff sees who sent it and reads the description.

Response times

Best effort. We're not 24/7 staffed; response time depends on who's online and how busy.

Issue type	Typical response time
Active emergency (griefing in progress)	Minutes if staff online
Player report (after the fact)	Within a few hours
Region protection request	24–48 hours
Bug report	Acknowledgment within a day, fix when feasible
Rules question	Within a day
Long investigation case	Days, with progress updates

If your issue is urgent and /helpop doesn't get a fast response, no other channel is faster. Staff will get to it.

What to include in a `/helpop`

The more context, the faster staff can act:

Who is involved (player names if you know them)
What happened (specific actions, specific items, specific damage)
When it happened (time of day if recent; rough date if older)
Where it happened (coordinates if possible — F3 in Java, map in Bedrock)
Evidence if you have it (screenshots, video clips you can share via Discord/upload)

A vague "someone griefed me" is harder to investigate than "Player X destroyed my base at coordinates -1234, 64, 5678 around 8pm tonight; here's the screenshot."

Confidentiality

Reports are confidential. The reported player is not told who reported them. Staff investigates without naming the reporter.

If a reported player tries to retaliate against suspected reporters, that's a separate offense.

Appeals

If you think a punishment was wrong, you can appeal.

How to appeal

The appeal format depends on the type of punishment:

Mute or kick: /helpop appeal: <reason> (you can still chat to staff via /helpop even when muted)
Tempban: appeal via Discord or the configured appeal email/forum
Permaban: appeal via the same external channel

The appeal channels are listed on the marketing site or shared by staff when the punishment is issued.

What to include in an appeal

The punishment you received
Why you think it was wrong (false positive, misunderstanding, mitigating context)
What you've learned or will change if it was your fault but the punishment was severe
Any evidence (screenshots, witnesses)

What appeals can do

Reverse a punishment entirely (false positive cases)
Reduce a punishment (tempban shortened, etc.)
Confirm a punishment (with reasoning explained)
Escalate (if the appeal includes new info that makes the offense worse)

Most appeals get a clear answer within a few days. Some take longer for complex cases.

What appeals can't do

Make staff like you better — appeals are about the punishment, not relationships
Avoid future punishment — if you reoffend, the prior infraction still counts
Get private staff conversations — staff conversations are not shared

Staff abuse

If you believe a staff member is abusing their authority (favoritism, unfair punishments, personal vendettas), you can:

/helpop describing the issue (will be seen by staff but escalated above the accused)
Direct contact via Discord with Owner (Mothra) for serious cases
Document the alleged abuse (screenshots, time stamps)

Staff abuse is taken seriously. Owner reviews accusations directly.

What staff WILL do

Enforce the rules consistently
Help with stuck-in-terrain issues
Investigate griefing with rollback tools
Run events occasionally (community contests, build challenges)
Make config changes that improve the experience
Communicate about server downtime, updates, balance changes

What staff WON'T do

Take sides in player disputes that aren't about rule violations
Reverse PvP losses unless cheating was involved
Give you items (no creative-mode handouts; everything is earned)
Promote you to a rank you haven't earned
Settle personal grievances that don't involve server rules
Sell ranks or perks for real money — staff don't accept payment, ever

Why this matters

The staff system is designed to keep the world honest without micromanaging it. Most player issues self-resolve through community norms. Staff exists for the cases where norms aren't enough — griefing, harassment, cheating.

A small dedicated staff serving thousands of player-hours works because the rules are short and the community largely self-regulates. Staff is the safety net, not the police.